Customer Terms & Conditions

E‑MOTION

Customer Terms & Conditions

Version 2.1 – Publication Draft
A business of Evolve ANZ Pty Ltd

Customer Legal Agreement
Draft for Legal Review

Document Number

EM-LEGAL-001

Version

2.1

Status

Publication Draft

Owner

Evolve ANZ Pty Ltd

Governing Law

New South Wales, Australia

Review

Solicitor Review Required



Table of Contents

Part A — Introduction

  • 1. About E‑Motion

  • 2. About Evolve ANZ Pty Ltd

  • 3. Acceptance of these Terms

  • 4. Changes to these Terms

  • 5. Definitions and Interpretation

Part B — Website & Digital Services

  • 6. Website Use

  • 7. User Accounts

  • 8. Product Information

  • 9. Product Images

  • 10. Customer Reviews

  • 11. User Generated Content

  • 12. Website Availability

  • 13. Acceptable Use

Part C — Orders & Payment

  • 14. Orders

  • 15. Pricing

  • 16. Deposits

  • 17. Promotions

  • 18. Payment Methods

  • 19. Finance

  • 20. Gift Cards

  • 21. Fraud Prevention

  • 22. Order Cancellation

Part D — Products

  • 23. Product Specifications

  • 24. Product Availability

  • 25. Batteries

  • 26. Accessories

  • 27. Spare Parts

  • 28. Compatibility

Part E — Delivery & Collection

  • 29. National Delivery

  • 30. Click & Collect

  • 31. Delivery Estimates

  • 32. Risk & Ownership

  • 33. Delivery Inspection

  • 34. Freight Damage

  • 35. Remote Area Deliveries

Part F — Customer Guarantees

  • 36. Price Beat Guarantee

  • 37. Ride Legal Guarantee

  • 38. Industry Leading Warranty Protection

  • 39. Extended Warranty

  • 40. Service Pack Options

  • 41. Australian Consumer Law

Part G — Returns, Repairs & Claims

  • 42. Returns Made Simple

  • 43. Change of Mind

  • 44. Return Authorisation

  • 45. Workshop Inspection

  • 46. Return Freight

  • 47. Repairs

  • 48. Replacements

  • 49. Refunds

Part H — Ownership

  • 50. Assembly

  • 51. Maintenance

  • 52. Battery Care

  • 53. Safe Riding

  • 54. Product Modifications

Part I — Digital Performance Information

  • 55. Proprietary Performance Information

  • 56. Find My Ride

  • 57. Comparison Tools

  • 58. Digital Recommendations

  • 59. Performance Estimates

Part J — Intellectual Property

  • 60. Copyright

  • 61. Trade Marks

  • 62. Logos

  • 63. Photography

  • 64. Videos

  • 65. Databases

  • 66. Proprietary Algorithms

Part K — Privacy & Marketing

  • 67. Privacy

  • 68. Cookies

  • 69. Marketing Communications

  • 70. Customer Images & Testimonials

Part L — Liability & General

  • 71. Limitation of Liability

  • 72. Force Majeure

  • 73. Governing Law

  • 74. Entire Agreement

  • 75. Contact Details