Privacy Policy

E-MOTION
Privacy Policy
Version 2.0 – Publication Draft
A business of Evolve ANZ Pty Ltd
Draft for Legal Review

Document Purpose

This Privacy Policy explains how E‑Motion collects, uses, stores, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian laws. It should be read together with the E‑Motion Customer Terms & Conditions and Cookie Policy.

1. Scope

This Policy applies to all customers, prospective customers, website visitors, suppliers and other individuals who interact with E‑Motion.

2. Information We Collect

We may collect identity details, contact information, delivery information, purchase history, warranty and service records, finance-related information where applicable, correspondence, website usage data, IP address, device information, cookies, reviews, photographs or videos voluntarily supplied, and any other information necessary to provide our products and services.

3. How Information is Collected

Information is collected directly from you, through our website, online forms, customer accounts, showroom visits, telephone calls, emails, warranty claims, service bookings, competitions, surveys and cookies or similar technologies.

4. Why We Collect Personal Information

To process orders, provide products and services, administer warranties, service packs and repairs, deliver goods, manage customer accounts, improve our website, detect fraud, comply with legal obligations and communicate with customers.

5. Marketing

Where permitted by law we may send marketing communications. You may unsubscribe at any time. Transactional communications relating to orders, warranties, recalls and servicing may continue where reasonably necessary.

6. Cookies and Analytics

Our website uses cookies and similar technologies to enable website functionality, remember preferences, measure performance and improve customer experience. Analytics and advertising technologies may be used to understand website usage and campaign effectiveness. See the separate Cookie Policy for details.

7. Third Parties

We may disclose information to payment processors, logistics providers, manufacturers, warranty administrators, workshop partners, cloud hosting providers, IT providers, professional advisers and government authorities where required by law. We do not sell personal information.

8. Overseas Disclosure

Some service providers may process or store information outside Australia. Where this occurs we take reasonable steps to ensure appropriate safeguards are in place consistent with Australian privacy law.

9. Security

We maintain reasonable physical, technical and organisational safeguards to protect personal information. Although no system is completely secure, we regularly review our security practices.

10. Data Retention

Information is retained only for as long as reasonably necessary to fulfil legal, taxation, warranty, servicing, accounting and operational obligations before being securely destroyed or de-identified where appropriate.

11. Access and Correction

You may request access to, or correction of, your personal information. We may verify your identity before responding and may refuse requests only where permitted by law.

12. Customer Reviews, Images and Testimonials

Where you voluntarily provide reviews, photographs or testimonials, or expressly consent, E‑Motion may use that material for marketing purposes in accordance with the Customer Terms & Conditions. Consent for future use may be withdrawn where required by law.

13. Children's Privacy

We do not knowingly collect personal information from children except where reasonably necessary for a transaction involving a parent or guardian, such as a family purchase or event booking.

14. Data Breaches

If a data breach occurs that is likely to result in serious harm, E‑Motion will respond in accordance with the Notifiable Data Breaches scheme and applicable law.

15. Complaints

Privacy complaints should be directed to our Privacy Officer. We will investigate and respond within a reasonable time. If you are dissatisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).

16. Changes to this Policy

We may amend this Privacy Policy from time to time. The latest version will always be available on our website together with its effective date.

17. Contact Details

Privacy Officer
E‑Motion Electric Bikes
A business of Evolve ANZ Pty Ltd
Shop 4, 100 Harris Street
Ultimo NSW 2007
Australia

Email: privacy@emotionride.com.au
Phone: 1300 300 906

Australian Privacy Principles Summary

  • Open and transparent management of personal information.

  • Collection only where reasonably necessary.

  • Use and disclosure only for permitted purposes.

  • Direct marketing in accordance with applicable law.

  • Reasonable security safeguards.

  • Access and correction rights.

Relationship to Other Documents

This Privacy Policy complements, but does not replace, the E‑Motion Customer Terms & Conditions. Website cookies are governed by the separate E‑Motion Cookie Policy.