Returns
Made Simple.

A fair, straightforward returns process backed by Australian Consumer Law and our commitment to outstanding customer service

Our returns process

1
Return for InspectionIf you believe your bike has a manufacturing fault or warranty issue, return it to us for inspection. You are responsible for the return transport costs.
2
Workshop AssessmentOur technicians will inspect the bike to determine whether the issue is covered by Australian Consumer Law or the E-Motion Warranty.
3
Covered Fault ConfirmedIf a covered fault is confirmed, we will repair, replace or refund your purchase (where required) and reimburse reasonable return freight costs.
4
No Covered Fault FoundIf the issue is not covered, you'll be responsible for the cost of returning the bike to you.
5
Back to YouOnce the assessment is complete, we'll return your bike via our trusted delivery partners.