QUESTIONS?

WE GET IT.

Buying an e-bike is a big decision. Here are answers to the questions we hear most from riders—so you can buy with total confidence.

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FAQs

We've grouped our FAQs around the things riders worry about most.

1. Price & Value

Is it worth the investment?

Are E-Motion e-bikes worth the price?

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How do E-Motion e-bikes compare to cheaper brands?

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2. Battery & Range

Will it go the distance?

How far can I really go on one charge?

Provide an answer to the question here.

How long does the battery take to charge?

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Still have questions?

Our friendly team is here to help you make the right choice.

Contact our team

FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.