🚚 Track Your Order

At E-Motion Warehouse, we want your new ride to reach you smoothly and stress-free. That’s why we keep you updated every step of the way — from dispatch to delivery — with real-time tracking, SMS/email alerts, and flexible options if you won’t be home.

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🔍 How to Track

• As soon as your order leaves our Sydney HQ, we’ll send you a tracking link by email/SMS.

• That link opens your live order status, updated in real time.

• If you have a Shippit tracking ID (usually starting with PP…), you can also enter it directly on their tracking page.

• Can’t find your link? Reach out to us and we’ll resend it straight away.

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📡 Live Updates You’ll Receive

• Dynamic ETA that updates as your parcel moves.

• Email & SMS alerts — no need to keep refreshing a page.

• All details in one place from pickup to delivery.

• Optional Apple Wallet pass for easy access (where supported).

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🚪 Not Home? Authority to Leave

You can choose Authority to Leave (ATL) at checkout or, in many cases, via your tracking page. This allows the driver to leave your e-bike or accessory in a safe place without a signature, helping ensure delivery on the first attempt.

Note: Some parcels may not be eligible for ATL due to size, value, or carrier rules. If in doubt, our team will support you with the best option.

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📦 Common Tracking Statuses

• Booked / Ready for pickup – your order has been labelled and is waiting for carrier collection.

• In transit / With driver – on the move or out for delivery.

• Delivered – completed (check your safe place if ATL was selected).

For a full glossary, you can check Shippit’s help page — but we’ll also be here to explain anything that’s unclear.

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🧭 Typical Delivery Timeframes

• Metro areas: fast courier delivery.

• Regional & remote areas: allow extra time, but your live ETA will keep updating along the way.

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🧰 If Something Doesn’t Look Right

• Status hasn’t changed? It’s common for parcels not to scan at every stop — your ETA will give the best guidance.

• Delay, address issue, or delivery attempt failed? Reply to your tracking email/SMS so the driver gets updated instructions.

• Damaged or missing items? Contact us directly — we’ll manage the investigation and claim on your behalf.

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❤️ We’re Here to Help

We ride too — so we understand how important it is that your e-bike arrives quickly, safely, and with zero hassle. If you ever need assistance with your delivery, our team is ready to help.

• 📧 Email: support@emotionwarehouse.com.au

• 📞 Phone: (add your number here if applicable)

• Or simply reply to any tracking email/SMS and it will route back to us.