WARRANTY & RETURNS

WE'VE GOT YOUR BACK.

We build quality e-bikes and back them with real support.
Ride with confidence, we're here if you need us.

Quality you can trustBuilt to last.
Backed by expertsReal support.
30 day returnsShop with confidence.
We're here to helpEvery step of the way.
Every E-Motion e-bike is built to the highest standards and designed for real life.

OUR WARRANTY

Longer Protection. Real Peace of Mind.

  • Motor

    2 YEARS
    Covers all internal motor components.

  • Battery

    2 YEARS
    Covers performance & manufacturing faults.

  • Frame

    5 YEARS
    Covers frame defects and workmanship.

  • Components

    1 YEAR
    Covers parts & components against defects.

  • Wear & Tear

    Not Covered
    Normal wear & tear items are not covered.
RETURNS

Changed Your Mind? No Stress.

We offer a 30-day returns policy so you can shop with total confidence.

30 Days

Return within 30 days of delivery.

Hassle-Free

Simple, easy returns process.

Full Refund

Get a full refund to your original payment method.

We'll Help

We'll organise the pick-up for you.

Returned item must be in original condition, with all accessories, packaging and manuals. Exclusions apply to items showing signs of use or damage.

View Returns Policy

HOW RETURNS WORK

It's Simple.

  • Start Your Return

    Submit your return request online within 30 days.

  • We'll Confirm

    We'll review and approve your return.

  • Pack It Up

    Pack your e-bike securely using the original packaging.

  • We'll Pick It Up

    We'll organise a pickup from your address.

  • Refund Processed

    Once received and checked, your refund is on its way.

COMMON QUESTIONS

We're Here to Help.

How long do I have to return my e-bike?

Who pays for return shipping?

In what condition does my e-bike need to be returned?

When will I get my refund?

Can I exchange my e-bike instead of returning it?

What is not covered under warranty?

  • Still have questions?

  • 1300 88 38 30

    Mon - Fri: 9am - 5pm AEST

  • hello@emotionbikes.com.au

    We reply within 24 hours

  • Live Chat

    Chat with us on our website

  • RIDE WITH CONFIDENCE

    We're not just here to sell you an e-bike.
    We're here for the long ride.

    FIND YOUR PERFECT RIDE

  • Quality You Can Trust

    Premium e-bikes built to last.

  • Real People, Real Support

    Talk to experts who actually ride.

  • Australia Wide

    Support and service across the country.

  • We Care

    Your happiness drives us.

REAL RIDERS.REAL JOURNEYS.

Follow @emotion.ebikes
and tag #rideemotion

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